“Who do I even ask about this?”
What a simple question really costs today
A question like “My laptop battery is dead, who can help?” takes this route today: a group email to three distribution lists. Twelve people read it, nobody feels responsible. Two days later someone replies: “Try asking X.” X is on vacation.
Twelve readers, zero owners.
Group emails and Teams channels distribute requests to everyone, which means to no one. Every extra reader burns working time without moving the request forward.
15 to 25 euros per request.
Industry benchmarks put the fully loaded cost of a manually handled internal request at 15 to 25 euros once you count search time, forwarding chains and follow-ups. At 200 requests a month, that is up to 5,000 euros. Every month.
New hires ask the wrong person.
People who just joined do not know who owns what. They ask whoever seems friendliest, not whoever is responsible. Both lose time.
Responsibilities go stale faster than any org chart.
Ms. Meier changed departments, Mr. Schulz is on parental leave, and the intranet document listing responsibilities is from 2023.
What this feels like with Flowers
For your employees
Describe the issue in one sentence: done. No hunting for the right contact, no guessing at distribution lists. The request shows up as a task for the person responsible, and the sender can see the status at any time. No more radio silence after hitting send.
For your specialist teams
Only requests that actually belong to their area arrive. No forwarding chains, no “not my topic”. And if something lands wrong anyway: one click sends it to the right colleague, and the system remembers.
For leadership
No request gets lost anymore. Standard questions such as password resets, employment certificates or company credit card applications answer themselves: instantly and without anyone spending time. And for the first time you see, in black and white, which topics actually keep your company busy.
From question to answer in three steps
- Submit the request: your employee describes the issue in their own words, via smartphone app or browser. “My screen keeps flickering” is plenty.
- Flowers understands the request: the AI recognizes what it is about, even when the wording is nothing like the catalog entry. “Can't get online”, “Wi-Fi is acting up”, “no network”: all of it reaches the same responsible person. Without anyone maintaining keywords.
- The right person takes over, or the answer arrives instantly: responsible people see the request as a task with a status. And for known standard questions, Flowers answers itself, in seconds, around the clock.
Do the math: at 200 requests a month, that is up to 5,000 euros.
In 30 minutes we show you live how your own requests reach the right person. No pilot project required.
Book a meeting: see it live in 30 minutes“Why not just buy a helpdesk tool?”
You can. You will pay 50 to 115 euros per agent per month (list prices of the usual suspects), your employees get yet another system with yet another login, and you will still maintain assignments by hand: per person, not per role.
The difference with Flowers:
Responsibility follows the role, not the name.
When people change, you change one line, not fifty routing rules. No other system on the market does this.
Understands everyday language from day one.
Classic helpdesk automation needs thousands of historical tickets before it kicks in. Flowers works from day one with your topic catalog.
Standard questions stop costing you anything.
Instant answers are built in. No separate chatbot with a separate license.
Pay per request, not per user.
About 1 euro per case instead of per-agent licensing. At 100 requests a month: roughly 100 euros. Compare that with what searching costs you today.
Runs where your processes already run.
No new system, no new login, no new training. Invoice approval, leave requests, ticket routing: one tool.
Proven in production, not in a lab
- The same AI that automatically assigns incoming invoices to accounts for Flowers customers every day routes the requests here: proven in production, not in a lab.
- Demo video: the complete flow, step by step, in the real system.
- GDPR compliant, data stored in the EU.
What this looks like in Flowers
Product views from the ticket routing process.
Frequently asked questions about ticket routing
How does the system know who is responsible?
You set up a topic catalog once: topic, short description, responsible role or team. Flowers compares every incoming request against that catalog by meaning and picks the best match. Adding a new topic takes a minute, no IT project required.
What happens when a request is routed to the wrong person?
The recipient clicks “not my responsibility” and either picks the right colleague directly or lets the system reassign it. The request never gets lost, and the sender keeps seeing the current status.
Do our employees have to learn a new tool?
No. Requests are submitted in Flowers, via the smartphone app or the browser, with the access your employees already have. Submitting a request takes less than a minute.
How long does it take to get started?
We set up the topic catalog for a mid-sized company together in one day. Routing is active from then on. You start with the 15 to 20 most frequent topics and extend the catalog while the system is running.
What does it cost?
About 1 euro per request. No per-agent license, no base fee for months you do not use. For comparison: common helpdesk tools charge 50 to 115 euros per agent per month, whether requests get handled or not.